Town of St. Johnsbury


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COVID 19- March 25 UPDATE



As the Town Manager, I can assure you that the Town of St Johnsbury is taking the COVID-19 threat very seriously. Our management team is doing everything we can to protect the health and wellbeing of our staff and the public we serve. The Town of St. Johnsbury is receiving timely updates from the Vermont Department of Health, the Agency of Commerce and Community Development, local service providers, and the CDC. 

The Town maintains constant contact with all Town Department Heads utilizing video conferencing to manage communications and plan changes to operations as situations develop. Updates are available to the public on the Town’s website at under Announcements.  

The Town has adopted a self-isolation policy for employees that exhibit symptoms or have recently traveled both domestically and abroad. This self-isolation policy requires employees to self-isolate for 14 days or until a doctor has cleared them to return to work. The Town has provided many employees with the resources necessary to work from home, thus reducing the risk of exposure to both our employees and residents.


Department Updates:


Town Manager’s Office, Zoning Office, and Assessor’s Office:  The Town Manager’s Office is staffed Monday – Friday 8:00 am -4:30 pm. Several employees are currently working from home, and the Town Manager is hosting video conferences with all department heads 2x per day to continue to monitor and prepare for changes relating to COVID-19. The offices are available by phone and email but are closed to walk-in traffic. Both the Zoning Administrator and the Assessor’s Office are managed remotely. Please call (802) 748- 3926 ext. #3 for Zoning,

(802) 748-3926 ext.# 4 for the Town Assessor.


Town Clerk’s Office: The Clerk’s office will be open Monday, Wednesday and Friday 8:00 -4:30 to conduct business by email, fax, and phone. Appointments will only be available for emergency purposes for business that cannot be done via email, telephone, mail or fax. Please continue to use drop box for payments or documents that need to be recorded.    


Fire Department: We are adopting new response procedures within the FD during this pandemic aimed at minimizing potential exposure to responders while allowing personnel to assess for life-threatening medical conditions and provide lifesaving interventions. To reduce the risk of COVID-19 exposure, FD staff have reduced the number of medical emergencies that they will respond to, but know that we will continue to respond to emergencies that are reported as more serious. Our Fire Fighters have inventoried our Personal Protective Equipment (PPE’s) and have an adequate supply to do our job! To reduce the risk of exposure, we have suspended all non-essential public contact, including pre-planning activities, outside training, meetings, fire drills, etc. Visitation to the firehouse and in-person meetings at the facility are also on hold, and no burn permits will be issued. 

FD staff are required to self-monitor their health, and are required to take their temperature prior to reporting for duty, and once while on shift. 


Police Department:

The Police Department (PD) is at full operation and has developed policies for preventative measures relating to COVID-19. The PD has been able to secure Personal Protective Equipment (PPE’s), and continue to procure equipment necessary to serve the community should COVID-19 require it. PD remains fully actionable and available for response to emergencies.


Dispatch:  The Town’s Dispatch services are running at full staff and serving all of the communities under our service umbrella. We are monitoring the COVID-19 situation closely, and working in collaboration with our law enforcement, emergency medical services, and fire department partners, to ensure the safety of the region’s responders. Dispatch personnel has taken steps to maintain a safe, clean work environment with adequate backup plans in place. 


Department of Public Works:   The DPW team has been divided into two crews to reduce the risk of the entire workforce requiring isolation or becoming sick simultaneously. These staffing levels will allow the Town to provide the highest priority services while being able to respond to inclement weather events. Crews that are not on shift will remain available for on-call work or emergencies. 

Water Treatment Facilities and Wastewater Treatment Facilities have backup operators in place and can maintain most of their operations remotely if necessary. 


My last words go out to both our staff and residents. Your dedication and passion for your community are inspiring. It is a pleasure to work alongside you and serve you. Stay safe, keep your distance, and remain optimistic. Together we will get through this!


Best Wishes,


Town Manager Chad Whitehead

(w) (802) 748-3926 ext. 2

(c) (802) 751-9049

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2019 Consumer Confidence Report

This report is a snapshot of the water quality the St. Johnsbury Water Filtration Plant and Public Works Dept. produced and delivered in 2018. Included are the details about where your water comes from, what it contains, and how it compares to Environmental Protection Agency (EPA) and state standards. We are committed to providing you with this information because informed customers are our best allies. Click here to view or download the 2019 Water System Consumer Confidence Report.